Frequently Asked Questions
Can I send money right away after signing up?
Why do I need to verify my identity?
My verification is taking time. Is this normal?
I want to send money. What are the steps?
When is the exchange rate fixed?
Can I send money anytime?
I completed the payment, but my transfer shows “Pending”.
Why?
My Interac e-Transfer is completed, but my transfer is
still pending. What should I do?
Can I cancel a transfer after payment?
What does the “Pending” status mean?
What does the “Processing” status mean?
What does the “Completed” status mean?
What does the “Failed” status mean?
The transfer shows “Completed” but my recipient has not
received the money. What should I do?
What happens if I enter the wrong recipient details?
Why is my transfer under review?
Is my money safe while a transfer is under review?
Where can I check my transfer status?
Do I need to verify my identity again for future
transfers?
Still Need Help? Help?
If you can’t find the answer to your question here or you still have concerns, our support team is happy to help.
You can contact us through our Contact Us page, and we will assist you as soon as possible.